Client orientation
Appraises internal and external client needs to give them sound advice and provide them with adequate services within specified deadlines.
- Identifies, anticipates, clarifies and prioritises
external and internal needs
- Shows empathy and responds appropriately to
other people’s concerns, problems and requests
- Gives
advice and makes commitments that can be kept
- Delivers sound solutions and agreed
services in line with the Bank’s mandate
- Seeks
ways to add value beyond immediate requests